Download "How OpenAI’s Changes Sent Some Users Spiraling"

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chatgpt
openai
chatbots
delusions
ai
artificial intelligence
sam altman
mental health
mental health crisis
gpt 5
delusional thinking
sycophancy
the new york times
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00:00:00
It might sound like a plot from a
00:00:01
science fiction novel, but the share
00:00:03
Open AI turned a dial on ChatBT [music]
00:00:06
and it sent some users into delusional
00:00:09
spirals. In March, I started getting
00:00:11
these messages from people who said
00:00:13
they'd had revoly conversations with
00:00:16
Chat GPT. They had made discoveries.
00:00:18
They started to believe they were
00:00:19
talking to spirits or that they were
00:00:21
trying to break out of a computer
00:00:23
simulation. Over the course of the year,
00:00:25
we've uncovered 50 of these cases where
00:00:28
people say that they lost touch with
00:00:31
reality because of their conversations
00:00:32
with chatbt. [music]
00:00:34
It has torn families apart. It has led
00:00:36
to hospitalizations and in some cases
00:00:38
families say that it's even led to
00:00:40
death. OpenAI made these changes to
00:00:42
ChatBT that changed it from just kind of
00:00:44
a more advanced search engine to it
00:00:48
becoming a friend, a confidant to
00:00:50
[music] make the product more appealing
00:00:52
to get people to use it more. But this
00:00:55
was problematic because this version of
00:00:58
the chatbot was being their friend
00:01:00
[music] instead of telling them the
00:01:02
truth and being safe. People who are
00:01:04
having these types of [music] experiences were telling OpenAI about
00:01:06
it. They were sending emails to the
00:01:09
support line, sometimes to the leaders
00:01:11
themselves who work there. But according
00:01:12
to our reporting, they did not
00:01:14
understand the scale at which this was
00:01:16
happening on their platform because they
00:01:18
weren't looking for it. They were doing
00:01:20
searches for concerning content, but
00:01:21
they were looking for fraud, um, foreign
00:01:24
influence operations, [music] child
00:01:25
exploitative material. They weren't
00:01:28
looking for this. They consulted mental
00:01:29
[music] health experts who told them how
00:01:32
to detect when people that were using a
00:01:34
chatbot might be in crisis. So [music]
00:01:36
they released this new model called GPT5
00:01:39
and it is less sickopantic and pushes
00:01:42
[music] back against delusional
00:01:43
thinking. But users did not like it.
00:01:46
They said they felt like they lost a
00:01:47
friend. Our reporting shows that there
00:01:49
was a decline in usage of this new
00:01:52
version of the chatbot. So now OpenAni
00:01:54
is trying to figure out, you know, where
00:01:56
do you set this dial on how appealing
00:02:00
the chatbot is and how much risk it
00:02:02
might put users in. In October, Sam
00:02:04
Alman said the company had mitigated the
00:02:07
serious mental health issues and that
00:02:08
ChatP was going to essentially loosen
00:02:11
up. One of the changes they've [music]
00:02:13
made is that you can now choose the
00:02:15
personality for Chat GPT yourself.
00:02:18
[music] So you can decide how warm and
00:02:20
friendly you want it to be or how
00:02:22
objective you want it to be. So, the
00:02:24
company says what they're aiming for
00:02:25
with ChachiBT is what they call healthy
00:02:28
engagement [music] and that they want
00:02:30
people to accomplish what they want to
00:02:33
accomplish and thrive that they don't
00:02:36
care, you know, how long they use it.
00:02:38
But what we found in our reporting that
00:02:40
employees are being told internally is
00:02:42
that OpenAI needs to win [music] the AI
00:02:45
race against, you know, Google and these
00:02:47
other big tech companies that they're up
00:02:49
against. And the way they're defining
00:02:51
that right now is [music] daily active
00:02:53
users that they need to keep people
00:02:56
coming to chatbt and coming every single
00:02:58
day.

Description:

As OpenAI was growing, its novel mind-bending chatbot technology started affecting users in unexpected ways. Now, the company faces five wrongful death lawsuits. To understand how this happened, The New York Times interviewed more than 40 current and former OpenAI employees. Kashmir Hill, who reports on technology and privacy, describes what the company has done about ChatGPT users’ troubling reports. Video by Kashmir Hill, Alexandra Ostasiewicz, Melanie Bencosme, Joey Sendaydiego, James Surdam/The New York Times Read the story here: https://www.nytimes.com/2025/11/23/technology/openai-chatgpt-users-risks.html Subscribe: https://www.youtube.com/user/TheNewYorkTimes?sub_confirmation=1 More from The New York Times Video: https://www.nytimes.com/video ---------- Whether it's reporting on conflicts abroad and political divisions at home, or covering the latest style trends and scientific developments, New York Times video journalists provide a revealing and unforgettable view of the world. It's all the news that's fit to watch.

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